Replacement Policy

At Jerry Care Online Pharmacy, customer satisfaction is our top priority. We understand that there may be situations where products may not meet your expectations or arrive in an unsatisfactory condition. To ensure a hassle-free experience, we offer a straightforward replacement policy, subject to the following terms and conditions:

1. Eligibility for Replacement

Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, you are eligible for a free replacement. Please notify us within 48 hours of receiving the product.
Expired Products: If the product delivered has passed its expiration date, we will replace it with a fresh product, provided the request is made within 48 hours of delivery.
Incorrect Delivery: If the product delivered does not match your order, we will initiate a replacement immediately.

2. Non-Eligible Items

Opened or Used Products: We do not offer replacements for products that have been opened, used, or tampered with unless they are defective or damaged.
Non-returnable Products: Certain items like special orders, prescription medications, or products that fall under hygiene or safety guidelines cannot be replaced unless they are faulty.

3. Process for Replacement

Contact our customer service via email or phone within 48 hours of receiving the product.
Provide details such as your order number, photos of the product (if applicable), and a description of the issue.
Upon review, we will arrange for a pick-up and replace the item at no additional cost.

4. Time Frame

The replacement process typically takes 5-7 business days after the claim is validated.

We strive to make the replacement process seamless for our customers, ensuring that all products meet high standards of quality and safety.

For any queries or assistance, feel free to contact Jerry Care Online Pharmacy’s customer support team.