Refund Policy

At Jerry Care Online Pharmacy, customer satisfaction is our top priority. We are committed to providing high-quality products and services, but we understand that there may be instances where you need to request a refund. Our refund policy is designed to ensure a fair and hassle-free process for our valued customers.

1. Eligibility for Refunds

Refunds may be requested under the following conditions:

Damaged or Defective Products: If you receive a product that is damaged, defective, or expired, you are eligible for a full refund or replacement. Please notify us within 7 days of receiving the product to initiate a return.
Incorrect Orders: If you receive the wrong product, we will arrange for a replacement or refund. Please contact our customer service within 7 days of delivery.
Prescription Medications: Due to safety regulations, we do not accept returns or refunds for prescription medications unless there is a quality issue, such as damaged or incorrect items.

2. Non-Refundable Items

Certain products are non-refundable, including:

Prescription medications, unless defective or incorrect.
Opened or partially used products that are not damaged or defective.
Products purchased on sale or special offers.

3. Refund Process

To request a refund, please contact our customer service team at [email] or [phone number] within the specified timeframe. You will need to provide proof of purchase and, in some cases, return the product in its original packaging. Once your request is approved, refunds will be processed within 7-10 business days via the original payment method.

4. Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to reach out to us. We are here to assist you and ensure a smooth shopping experience at Jerry Care Online Pharmacy.